Refund & Cancellation Policy
Last updated: May 14, 2026
This Refund & Cancellation Policy explains how HourGym handles payments, cancellations, and refunds for hourly gym session bookings made through the HourGym mobile application. Payments are collected through Razorpay.
What you are paying for
You pay for confirmed hourly access or a weekly, monthly, or yearly subscription period at a partner gym, as selected during checkout. The booking summary and amount are shown before you authorize payment.
When a booking is confirmed
- Items added to your cart are not confirmed until payment succeeds.
- A booking is confirmed only after Razorpay reports successful payment and our systems verify the transaction.
- Confirmed bookings appear in My Bookings inside the mobile app.
Failed or incomplete payments
If payment fails, is abandoned, or is not completed, no confirmed booking is created and no charge is treated as final. Any temporary authorization shown by your bank or wallet provider should reverse according to your payment provider's rules.
Subscription plan cancellations
Weekly, monthly, and yearly plans follow the cancellation and refund rules shown in the app at purchase. Unless stated otherwise for a specific gym plan, subscription fees are non-refundable after the plan period has started or after any included sessions have been used.
Cancellation policy
You may cancel a confirmed booking from the app when cancellation is available for that session. The cancellation window and any applicable charges are shown before you complete the booking.
- Cancellations made within the allowed window may receive a full or partial refund to the original payment method used at checkout.
- Cancellations made outside the allowed window are treated as non-refundable unless required by law or approved by support after review.
- No-shows, late arrivals, or missed sessions without an approved cancellation are not eligible for refunds.
When refunds are not provided
No refunds are provided for completed sessions, no-shows, late cancellations outside the published cancellation window, or bookings that were used as confirmed at the partner gym. If you do not cancel within the allowed window shown in the app, the booking amount is non-refundable except where applicable law requires otherwise.
Partner gym cancellations or service issues
If a partner gym cancels a session, closes unexpectedly, or cannot honor a confirmed booking, we will work to reschedule the session or issue a refund for the affected booking. Contact support with your booking details if you arrive and cannot access the facility.
Duplicate or incorrect charges
If you believe you were charged twice for the same booking or charged an incorrect amount, email hourgymapp@gmail.com with your registered mobile number or email, gym name, booking date, and Razorpay payment reference if available. We will investigate and coordinate a correction or refund when appropriate.
Refund method and timelines
Approved refunds are initiated to the original payment method used at checkout through Razorpay. Processing times depend on your bank, card network, or wallet provider and are typically completed within 5 to 10 business days after approval, though some methods may take longer.
Refund status updates are shared by email or in-app notification when available. If you do not see a refund after the expected period, contact us with your payment reference so we can trace the transaction.
Chargebacks and disputes
Please contact HourGym support before raising a payment dispute so we can review the booking record. We may share booking, attendance, and payment evidence with Razorpay or your bank as part of a lawful dispute review.
Policy updates
We may update this Refund & Cancellation Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date.
Contact
Refund and payment questions can be sent to hourgymapp@gmail.com. Include the gym name, booking date, and whether Razorpay checkout completed.